Reference

Privacy Policy: How We Handle Your Account

When you open an account on nemo4d apk, your personal information — from your name and email to your payment details — stays protected under strict security protocols.

Data encrypted on every loginAccount verification completed in secondsNo third-party data sharing without your consent
nemo4d apk Privacy Policy: How We Handle Your Account
REACH OUR TEAM

Privacy Questions — How to Contact Us

Live Chat Support Open your account settings, tap Support, and message our team in real time. Average response under 2 minutes during operating hours — we answer privacy requests, data access questions and account concerns instantly.
Email Privacy Requests Send formal data requests to our privacy team at [email protected]. Include your account email and describe what you need — a copy of your data, deletion request or permission review. We respond within 7 business days.
In-App Privacy Centre Visit Settings > Privacy & Security to see your stored data, review permissions and download your account history. Players in Makassar and across Indonesia use this to audit what we've collected and request changes directly.
SECURITY SNAPSHOT

How We Keep Your Privacy Safe

Encrypted Logins & Wallets

Every login uses 256-bit SSL encryption; your wallet balance and transaction history are stored on secure servers behind multiple firewalls. Payment data is tokenized — we never see your full DANA, OVO, GoPay or card number after setup.

Cookie & Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your preferred language and game settings. Analytics cookies help us spot site errors; you can disable these in your browser without losing account access.

Data Retention & Deletion

Active account data is kept for the duration you play with us. After account closure, we retain records for 3 years for anti-fraud and regulatory compliance. You can request selective deletion of non-essential data anytime via the Privacy Centre.

Third-Party Data Sharing

We do not sell your data. We share only what's necessary with payment processors (to verify DANA, OVO, GoPay, QRIS transfers), fraud-detection services and legal authorities when required by law, where local law permits.

Account Security Controls

Set a strong password on signup, enable two-factor authentication in Settings, and review login activity in your Security Log. Suspicious logins trigger an instant alert to your registered email; you can revoke sessions manually.

How to Request Changes

Update your personal details, email and phone number directly in Settings > Account Details. To change data-collection permissions, visit Privacy & Security and toggle analytics or marketing emails on or off. Changes take effect immediately.

Your Privacy Questions Answered

We archive your account record (email, name, transaction history) for three years to comply with fraud and money-laundering regulations, where local law permits. You cannot reuse the same email for a new account during this period. After three years, your data is securely deleted unless legal holds apply.

Yes. Go to Settings > Privacy Centre > Download My Data. You'll receive a zip file with your profile, transaction logs, deposit and withdrawal history within 24 hours. This file is for your records only and encrypted for security.

Session cookies let you stay logged in; preference cookies remember your language and game filters. We use analytics cookies to track page performance and spot crashes — you can turn these off in your browser settings without affecting your ability to play or withdraw.

No. After your DANA, OVO, GoPay or QRIS deposit processes, only a token is stored — never your full payment details. Your wallet shows your balance; the actual payment method is not saved unless you choose to save it for faster next deposits.

Visit Settings > Notifications > Email Preferences and uncheck 'Promotional offers' and 'Game updates'. You'll stop receiving newsletters within 24 hours but will still get account alerts, withdrawal confirmations and critical security notices.

Partial deletion is available — you can request removal of non-essential data (saved payment methods, preference logs, marketing consent) via the Privacy Centre. Full account erasure is not possible during the three-year retention window due to legal requirements, where local law permits.

Email [email protected] with 'Privacy Concern' in the subject line and describe what happened. Our privacy officer will respond within 7 days. If you believe we've breached local data-protection law, you can also lodge a complaint with your regional data authority.