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Your Account, Our Rules – Clear and Straightforward

When you open an account with nemo4d apk, you agree to these terms, which set out how deposits work, what happens to your balance, and how we keep…

Clear withdrawal rulesAccount security standardsDeposit and balance policies
nemo4d apk Your Account, Our Rules – Clear and Straightforward
TERMS SUPPORT

Questions About These Terms

If you need help understanding a specific clause or want to know how a rule applies to your account, our support team is ready to walk you through it.

Live Chat Open the chat widget in your account lobby during business hours; we'll answer policy questions and walk you through how terms apply to your specific situation.
Email Support Send your terms question to our support inbox and include your account number; we'll respond within one business day with a full explanation.
In-App Help Navigate to Settings > Terms & Policies within the nemo4d apk app to view the full policy text and submit a clarification request directly from your phone.
SECURITY & INTEGRITY

How We Protect Your Account and Data

These terms include strict rules about how we handle your personal information, account balance and withdrawal requests.

Data Encryption

All login and payment data is encrypted end-to-end; your DANA, OVO, GoPay or QRIS details are never stored in plain text on our servers.

Deposit Verification

Every DANA, OVO, GoPay and QRIS transfer is matched against your registered name and phone number before credit; mismatches trigger a manual review.

Withdrawal Checks

We verify each withdrawal request against your account history, device fingerprint and payment method; flagged requests go to fraud review within 24 hours.

Session Security

Your session expires after 30 minutes of inactivity; multi-login from different devices triggers a security alert sent to your registered phone number.

Retention Policy

We retain your account data, transaction history and dispute records for the period required by local law; you can request deletion after account closure.

Rights Request

To request a copy of your data, correct an error or ask us to delete your account, email support with 'Data Request' in the subject line; we respond within 14 days.

Questions About Your Account Terms

Read through these answers to common questions about how our terms work in practice. If you don't see your question, reach out to our support team via live chat or email — we're here to make sure you understand every part of your account agreement.

The version in effect on the date you click 'I agree' at sign-up. If we update the terms later, we'll notify you in your account inbox at least 7 days before the change takes effect. You can always view the current terms in your Settings menu or on this page.

Using another person's payment method violates our terms and triggers an immediate account review. We may suspend your account, hold your balance pending investigation, and flag the transaction for our compliance team. If confirmed, we'll close your account and forfeit any pending withdrawals.

Yes. Navigate to Settings > Account > Close Account and submit a closure request. We'll freeze new deposits immediately, process any pending withdrawals within 5 business days, and then archive your account. Your data is retained per our retention policy.

We have 30 calendar days from the date you file a dispute to complete our investigation and respond. For DANA, OVO, GoPay and QRIS transfers, we also liaise with the payment provider to verify the transaction trail. You'll receive a written decision in your account inbox.

Yes. We retain your full transaction history, deposit records, withdrawals and dispute logs for seven years, as required by Indonesian financial regulations. You can download a statement of your account activity anytime from the Statements section in your account menu.

You have the right to request a copy of your data, correct any errors, and ask us to delete your account after closure. Submit a written request to [email protected] with your account number and we'll process it within 14 days, in line with these terms and local data protection law.

No. These terms apply uniformly to all accounts, regardless of location. However, where local law permits, certain clauses may be adjusted. If you believe a term conflicts with your local jurisdiction, contact our legal team so we can clarify your specific obligations.